Purchase Notes

payment method

PayMe, Octopus, Tap&Go (1.4% handling fee), AlipayHK (2% handling fee), WeChat Pay (2% handling fee), FPS, bank transfer, Visa/MasterCard (2% handling fee)
*The handling fee amount will be shown in the surcharge of the order

*Regardless of the pickup method, payment must be made within 48 hours after placing the order. When your payment is completed, please upload the payment screenshot/payment slip to the order. We will check within 1-2 days and confirm the payment status of the order! grateful!

Delivery methods

1. SF Express Freeze Express
2. Pick up at SF Express station
3. SF Express Station Smart Cabinet
4. Arrive at home
5. Convenience store
6. Self-pickup address: B4, Shop B203, Basement B203, Siu Wan Center, Mong Kok (opening hours: 2:00 pm to 10:00 pm)

Order time

There is not much spot supply. Ordering goods from overseas takes time, and delivery takes about 7-14 working days. The actual shipping time will still be adjusted according to the order volume, and shipments may be advanced or delayed.

Instructions for returns and exchanges

1. If out of stock, refunds or exchanges will be made
2. Returns and exchanges Except for quality issues, all our products are non-returnable. If it is a quality problem, our company will replace the product and will not accept refund requests.
3. Please contact us via private message on INSTAGRAM/WHATSAPP for exchange matters, and we will handle it for you as soon as possible.
Instagram: @proteinmon.hk
WhatsApp: +852 60842993